General Terms & Conditions

Version 12-MC-EN. Last updated 27 May 2024.

A summary of updates in this version is available at the bottom of this page.

This website is managed and operated by Green Feather Online Limited (“we,” “us,” or “the company”), a business incorporated in Malta under Company Number C 80735. Our registered office is located at Elite Business Centre, TREJQA TA' BOX BOX, MSIDA MSD 1840, Malta. We are licensed by the Malta Gaming Authority under License No. MGA/B2C/445/2017, issued on 16 January 2019.

These terms and conditions outline the rules governing your (“you,” “your,” or “player”) use of our online and mobile gaming services. They form a legally binding contract between you and Green Feather Online Limited. By registering an account with us, you agree to comply with these terms, along with any applicable policies and promotional conditions.

We advise you to carefully review these terms and conditions prior to registering and engaging with our services. It is recommended that you print or save a copy for your records.

1. Introduction

Your engagement with this website, including account registration and participation, signifies your agreement to adhere to these terms and conditions. These terms serve as the definitive reference for resolving any disputes or issues related to your use of the site and its services. All activities on this platform are governed by the rules outlined herein.

We may revise these terms and conditions periodically. You will be informed of any updates through email or a notification on the site. To continue using our services, you must accept the revised terms. In the event of a conflict between the English version of these terms and any translated version, the English text will take priority.

These terms and conditions are governed by Maltese law, without regard to conflict-of-law principles. They replace any prior agreements between you and us concerning the use of this site and represent the full understanding between both parties. By accepting these terms, you confirm that you rely solely on the explicit statements made within this document and not on any external representations.

You will be prompted to accept any changes to these terms via a pop-up upon your next login, and acceptance is required to proceed.

2. Eligibility

Account registration is restricted to individuals from specific countries, which you can view in the country selection dropdown during signup. This list may be updated periodically. Registration is expressly forbidden for residents of the United States of America, Israel, the United Kingdom, Jersey, Guernsey, and the Isle of Man. If you are physically located in these regions, you may not create or use an account. Attempts to evade these restrictions will lead to account termination and forfeiture of any funds.

To register and use our services, you must be at least 18 years old (or 21 in Estonia) or meet the legal age of majority in your jurisdiction, whichever is higher. We may request age verification at any time, and failure to provide proof within the specified period will result in account suspension and loss of funds. If you are found to be underage, winnings will be voided, and you may be reported to relevant authorities.

Employees (current or within the past three years) of Green Feather Online Limited, its affiliates, licensees, distributors, subsidiaries, promotional agencies, media partners, retailers, or their immediate family members are prohibited from registering or using this site.

3. Your Representations and Responsibilities

By using our services, you affirm and agree to the following:

• You are of legal age and possess the mental capacity to enter into this agreement.
• You understand that gambling carries financial risks, and you accept full responsibility for any losses.
• You will comply with all game rules and instructions provided on this site.
• Your participation is voluntary and at your own risk; you do not consider our services offensive, unfair, or inappropriate.
• You are solely responsible for any taxes on your winnings.
• It is your duty to ensure that your use of this site complies with the laws of your jurisdiction; we offer no legal advice or guarantees in this regard.
• You will not use your account for illegal purposes, and all deposited funds come from legitimate sources. You are liable for any losses or damages resulting from unlawful actions and will compensate us accordingly.
• You will not engage in fraudulent, collusive, or manipulative activities related to your or others’ participation in our games.
• You have not previously had an account closed or suspended by us.
• You are not addicted to gambling and have not informed us of any such condition.
• All information you provide during registration is accurate, belongs to you, and matches the details of any payment methods used. You will only use payment accounts registered in your name and under your sole control.
• You will not deposit funds derived from unauthorized sources, such as cash deposits, third-party transfers, or unapproved loans or gifts, unless we explicitly permit it.
• You can provide evidence of the legitimate origin of your funds if requested, including tracing winnings from other gambling activities.
• You are registering and using the account for your personal enjoyment, not on behalf of or under the direction of another individual.
• You will not allow others to access your account or share your login credentials.
• You are responsible for safeguarding your username and password; we are not liable for unauthorized access resulting from your failure to do so.
• You agree that our records (or those of our third-party providers) are the final authority in disputes over game terms, wagers, or related circumstances.
• Bets or wagers are valid only upon receiving an on-screen confirmation from us detailing the accepted wager.

4. User Accounts – Registration and Access

To participate in real-money games on this platform, you must establish an account by selecting a username and password. It is your duty to safeguard these credentials and keep them private. We bear no responsibility for any losses or unauthorized account activity stemming from your failure to secure these details, including instances where credentials are lost or forgotten.

When signing up, you are required to submit truthful and comprehensive information, such as valid identification, residential address, email, and phone number, all of which must pertain to you and be kept current. We may decline to register an account or close an existing one if the information provided is inaccurate, deceptive, or incomplete.

You are limited to one account on this platform. Should we find that you have opened multiple accounts, we may terminate any additional accounts and nullify all associated transactions. Moreover, if we suspect that extra accounts were created to exploit promotions, commit fraud, or cheat, we retain the right to void all linked accounts and transactions.

Accounts must be registered by you personally. Creating multiple accounts—whether in your name or someone else’s—or permitting others to register using your identity is forbidden. Only one account is allowed per person, household, family, address, email, payment method, device, or shared computing environment (e.g., libraries, offices, schools). Withdrawals from duplicate accounts will be deemed invalid and not honored.

If we detect the use of a Virtual Private Network (VPN), proxy, hosting service, or similar tools to conceal your IP address or alter your location, or if we identify device manipulation, we may suspend your account and retain any winnings.

5. Verifications

We conduct "Know Your Customer" (KYC) checks on all players depositing funds. At any point, we may validate your personal details, address, contact information, and payment methods through electronic third-party systems, phone calls, or document requests. Identity verification is mandatory upon reaching cumulative withdrawals of EUR 2,000 (or equivalent).

You may be required to submit documents such as a valid photo ID (passport, driver’s license, or national ID), proof of address (e.g., a utility bill or bank statement from the past three months, excluding digital printouts), and evidence of payment method ownership (e.g., front and back copies of your credit card with the middle six digits and last three digits hidden). In certain cases, notarized or solicitor-certified documents may be requested. These must be provided within seven days; failure to comply, or submitting falsified or incomplete details, may lead to account closure, forfeiture of winnings, and cancellation of any account balance.

We may also confirm your address, phone, email, and other particulars by methods such as mailing a verification letter or contacting you directly. If these efforts fail or required documents are not supplied, your account may be suspended, and winnings may be withheld.

Submitting altered or fraudulent documents will result in account termination, voiding of any balance, and no deposit refunds. When obscuring sensitive data on documents, the redaction must be clear and unmistakable; otherwise, it may be treated as tampering.

Under our Source of Funds/Wealth checks, you might need to submit a declaration, payslips, bank statements, or other records to prove that your gambling funds stem from legitimate sources (e.g., earnings or savings). If funds appear to originate from unauthorized sources (e.g., cash deposits or third-party payments), we may demand additional proof about these transactions and your connection to the third party, potentially requiring them to verify their funding source.

You must keep your account details current. If changes occur, you are obligated to inform us and provide supporting evidence. Failure to update your information may lead to account suspension or withheld winnings during verification.

We may perform credit assessments and evaluate your financial stability via third-party agencies. If you are deemed insolvent, we may close your account and bar you from creating another.

Unsuccessful verification may result in account suspension and frozen funds until the process is completed.

6. User Funds

When registering, you will choose your account’s preferred currency. To switch currencies later, contact customer support. You may need to open a new account in the desired currency, with any existing balance converted at our designated exchange rate at that time. Approval for currency changes and fund transfers is at our sole discretion.

We are not a bank or financial entity, and no interest will accrue on funds held in your account.

7. Deposit and Withdrawal Transactions

Depositing funds acquired illegally is strictly prohibited. You acknowledge that we monitor all transactions to combat money laundering and will report suspicious activities to the appropriate authorities.

We provide multiple payment options for deposits and withdrawals, such as debit/credit cards, e-wallets, and bank transfers. Availability of these methods may vary, and we do not accept cash deposits.

Transactions are processed by third-party payment providers and financial institutions, and you agree to adhere to their terms, provided they align with ours.

Your transactions will appear on your credit card statement as “Green Feather Online.”

Most deposit methods are processed instantly upon payment provider confirmation. Withdrawals via debit/credit cards or bank transfers may take up to four business days, while e-wallet withdrawals are generally immediate.

We are not accountable for delays or issues caused by payment providers, banks, or circumstances beyond our control.

Your account statement on the site will reflect all deposit and withdrawal activities, with email confirmations sent for your records.

Deposit limits depend on the payment method and are subject to change. Typically, the minimum deposit ranges from EUR 10 to EUR 30 (or equivalent), with a maximum of EUR 7,000 (or equivalent) per transaction.

Processing fees for deposits and withdrawals may apply, as outlined on the site. Additional fees from your bank or payment provider are your responsibility.

Deposits in a currency other than your account currency will be credited based on our exchange rate at the time of processing, which may include a conversion fee. If the rate shifts between your deposit request and payment confirmation, the credited amount will reflect the rate at confirmation.

All deposits and withdrawals must use payment methods registered in your name. Third-party account deposits may lead to account closure and loss of winnings.

We may contact you to verify deposits or request documents to confirm your identity, age, contact details, address, and payment method ownership. Withdrawal requests may be paused or canceled until verification is complete.

While we aim to process withdrawals via your chosen method, we may first refund the original deposit source. In some instances, payouts may be required to go to a bank account or card in your name.

If deposited funds are not received, we may deduct the amount from your account, withhold winnings, and pursue further action as needed.

You are liable for all amounts owed to us. Deposits cannot be disputed, reversed, or canceled, and you agree to cover any losses arising from such actions. Failure to comply may result in balance deductions, account closure, legal action, or reporting to authorities.

8. Refunds

Our gaming services are offered for entertainment, and wagers are final once placed. Refunds for wagered funds are not typically granted, except in rare cases. Refund requests must be made within five business days of the transaction.

9. Withdrawal Requests

You may withdraw funds from your “Real Money Balance” at any time. Withdrawing while an active bonus with unmet wagering requirements remains will result in the bonus and related winnings being forfeited.

Daily withdrawal limits for winnings are capped at EUR 100,000 (or equivalent) from 00:00 to 23:59 GMT. Winnings exceeding this amount will be voided.

Monthly withdrawal limits also apply, in addition to deposits made in the same period. For instance, with a EUR 5,000 withdrawal limit and EUR 5,000 deposited in the last 30 days, you may withdraw up to EUR 10,000. These limits are specified on the Withdrawal Limits page and may be adjusted at our discretion or via promotions. Requests exceeding the limit will be rejected, with excess funds returned to your balance.

We strive to process withdrawals within three business days but are not liable for delays.

Progressive jackpot payouts are exempt from these limits but may require up to 14 additional days for processing.

Withdrawing funds not wagered at least three times may incur a 15% administrative fee (minimum EUR 10 or equivalent). This fee also applies to minimal-risk bets, such as covering over 67% of roulette outcomes or betting on both player and banker in baccarat.

If your account is dormant, closed, or blocked, contact customer support to request remaining funds. In disputes, we will consult our licensing authority and follow their guidance.

Minimum withdrawal amounts may apply, as detailed on the Withdrawal Limits page.

In some cases, we may require verification via a personal bank account or card deposit before enabling payouts, or mandate payouts to a bank account in your name, regardless of your preferred method.

10. Bonuses and Promotions

Our platform may offer promotions from us or third parties. By participating, you accept the specific terms of each promotion, as communicated via email or on the site. These general terms take precedence in case of conflicts.

We may alter or discontinue promotions at any time without prior notice.

Certain accounts may be excluded from promotions at our discretion.

Bonuses may expire monthly, but reinstatement can be requested via customer support.

Promotions are time-bound and must be claimed and used within the stated period. Failure to meet wagering requirements by the deadline will result in the bonus and associated winnings being removed.

Bonus funds are added to your “Bonus Balance” and must meet the promotion’s wagering conditions before transferring to your “Real Money Balance.” Winnings from free spins or bonus rounds also go to the bonus balance.

Wagers deduct from your real money balance first, then the bonus balance if needed. Winnings go to the bonus balance until wagering requirements are met.

Withdrawing from your real money balance before meeting wagering requirements voids the bonus and winnings.

Upon completing wagering, bonus funds up to the promotion’s maximum winnings limit are transferred to your real money balance; excess amounts are removed.

While wagering requirements are active, bonus rules (e.g., bet size limits) apply to all games, even those not accepting bonus funds. If multiple bonuses are active, the strictest terms apply first.

Game contributions to wagering requirements vary; some games may not accept bonus funds. You may play these with real money, but bonus conditions still apply.

Exploiting promotions via multiple accounts or fraud will lead to account closure and loss of winnings.

All withdrawal requests are reviewed for compliance with general and bonus terms, with non-compliance potentially voiding winnings.

Violating bonus terms—e.g., exceeding bet limits, playing restricted games, or irregular play—may result in withheld withdrawals or confiscated winnings.

Bonuses and free spins are not granted if your balance exceeds EUR 1 (or equivalent) at deposit, if a withdrawal is pending, or if another bonus is being claimed.

Winnings from bonuses, free spins, or cash promotions have maximum payout limits, with excess removed upon meeting wagering requirements.

Withdrawals from no-deposit bonuses or free spins winnings are capped at EUR 100.

Sharing personalized promotions with others is prohibited, and violations may lead to voided winnings and account closure.

11. Complementary Points

You start earning complementary points at midnight GMT following your first deposit, based on your gameplay, which can be converted into funds.

Point accumulation and conversion rates may change or end without notice, and removed points cannot be converted or withdrawn.

Points are earned at 1 point per EUR/USD/CAD/NZD/INR 10 wagered.

Conversion occurs at 100 points = EUR/USD/CAD/NZD/INR 1. For example, converting 340 points credits EUR 3, with 40 points remaining.

Points are voided without notice if you do not log in for 90 days and cannot be restored.

You may earn up to 100,000 points monthly; excess points are voided.

Winnings from points are subject to payout limits on the Withdrawal Limits page, with excess voided upon withdrawal.

We may void points from non-deposit bonuses or free spins, along with any resulting balance or winnings, if terms are breached.

12. Inactive Accounts

Your account becomes inactive after 12 months without login. We will attempt to notify you beforehand. If you do not log in within 30 days of notice, a EUR 5 (or equivalent) monthly inactivity fee will be deducted until you log in or your balance reaches zero. If inactive with a zero balance for 12 months, your account will be closed.

After 30 months without login, your account is dormant. We will attempt to return any balance and close the account.

13. Account Closure by You

You may close your account through the site or by emailing customer support. You remain liable for activity until closure is confirmed.

Upon request, and if all terms are met, your balance will be paid per our withdrawal policies. Promotional bonuses or benefits will be forfeited.

To resume services, contact customer support to reactivate; new accounts are not permitted.

14. Account Closure by Us

We may refuse registration or close accounts at our discretion, while fulfilling prior contractual obligations.

Suspicious transactions may lead to account suspension or blocking, with funds withheld as required by law.

15. Responsible Gaming

We promote responsible gambling and offer options to set wager, loss, and session time limits, or self-exclude temporarily or permanently. See our Responsible Gaming Policy for details.

For permanent exclusion, contact support or send an email.

While we enforce responsible gaming measures, we are not liable if you bypass them or external factors hinder enforcement. New accounts opened during self-exclusion may be closed, funds voided, and deposits/winnings not refunded.

We aim to honor deposit and loss limits but are not responsible if you circumvent them via additional accounts or other means.

16. Personal Information

Using our services consents to the collection and processing of your personal data for account access and service delivery. We prioritize privacy, handling data per best practices and applicable laws.

Data is kept confidential, and we retain communication records for accuracy. Support calls may be recorded for quality purposes.

Your data may improve your experience, process transactions, or inform you of updates or promotions. You may opt out of marketing at any time.

We share data with third parties only for service provision or legal requirements. Staff may access your data for their duties, and you consent to this.

You may request access to your data. For privacy details, email [email protected].

Data may be transferred within the EU and EFTA for service delivery. In fraud or suspicious activity cases, we must report to authorities and may verify data via third-party databases. Accepting these terms authorizes us to share data with payment providers for chargeback defense.

17. Customer Support

Contact our support team via live chat or site-provided details for inquiries or issues. We aim to resolve concerns quickly and escalate when needed.

Abusive behavior toward staff is not tolerated. Derogatory conduct may result in account closure, voided winnings, and balance confiscation.

18. Complaints and Disputes

For complaints, contact support. Unresolved issues may be escalated.

Escalated complaints are investigated formally, with acknowledgment and resolution targeted within 10 business days, extendable by 10 more if needed. Unresolved complaints receive a ‘deadlock letter.’

If unsatisfied with our resolution, refer gambling disputes to eCOGRA via their site or form, or contact the Malta Gaming Authority (MGA) through their player support portal or email.

Legal action may follow the ADR process.

In disputes, the game server’s recorded outcome is final.

19. Prohibited Activity

The following are strictly banned on our site:

• Opening multiple accounts to exploit bonuses or promotions.
• Registering or managing accounts for others or under false identities.
• Directing others to create accounts for your benefit.
• Depositing from third-party or corporate accounts without approval.
• Using funds from unauthorized sources (e.g., cash or third-party transfers).
• Colluding with players or engaging in fraud.
• Abusing game features or bonuses for unfair advantage.
• Exploiting software glitches or errors.
• Selling or transferring accounts.
• Using automated systems or AI for advantage.
• Initiating chargebacks or disputing valid deposits.
• Manipulating currency exchange for profit.
• Betting on over two-thirds of outcomes in games like roulette or baccarat.

Suspected prohibited activity may result in denied withdrawals, frozen funds, account closure, and reporting to authorities. We may not refund deposits or pay winnings in such cases.

20. Misuse of the Site

The site is for lawful, personal use only. You may not transmit, distribute, or store illegal, offensive, or harmful content, or violate intellectual property, privacy, or other laws. You must ensure compliance with local regulations.

21. Anti-Money Laundering

Using our services for money laundering or related illegal activities is prohibited. By registering, you agree to comply with anti-money laundering laws. We may investigate transactions and close accounts linked to money laundering or terrorist financing.

22. IT Failures

We address software or hardware issues promptly but are not liable for problems with your equipment or internet. The site may be paused for maintenance or technical issues, and we are not responsible for resulting losses.

In game failures, wagers are refunded to your account. If a bet is unrecorded due to system error, we will investigate and refund if necessary.

23. Exceptional Circumstances

If a bet is accepted or payment made in error, we may correct it, potentially voiding bets or refunding stakes. If funds are credited mistakenly, notify us immediately; winnings from such funds are invalid.

We may cancel games or refuse transactions at our discretion. System errors do not incur liability for losses, and we may void affected bets.

24. Chat Rooms

If chat rooms are available, their use follows our policies, which may change without notice. You must comply and avoid illegal, offensive, or misleading content. We may restrict or revoke chat access and report suspicious activity.

25. Intellectual Property

The site is for personal, non-commercial use. Copying, modifying, or distributing content without permission is prohibited. Trademarks on the site are not licensed for your use, and unauthorized copying may breach intellectual property laws.

26. Applicable Law and Jurisdiction

These terms are governed by Maltese law, and disputes fall under Maltese jurisdiction. You agree to the exclusive authority of Maltese courts.

27. General

Our liability is limited to net winnings or account balance, whichever is lower. You agree to indemnify us against claims from your site use. We may enforce these terms and pursue legal action if needed.

The site is provided “as is,” with no warranties on accuracy or suitability. We are not liable for losses or damages from use, technical failures, or external factors.

If any term is invalid, the remaining provisions remain effective.

Summary of Main Changes

• Version 12.0 May 2024: Updated for new wallet structure.
• Version 11.0 September 2022: Added to section 16 on personal information.
• Version 10.0 December 2021: Introduced multi-currency support.
• Version 9.0 August 2021: Clarified prohibited activities in section 19.
• Version 8.0 February 2021: Clarified bonus payout limits and added section 11 on complementary points.
• Version 7.0